4.11.11
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The Australia and New Zealand Banking Group Limited, commonly called ANZ, is the fourth largest bank in Australia, after the Commonwealth Bank, Westpac Banking Corporation and the National Australia Bank. Australian operations make up the largest part of ANZ's business, with commercial and retail banking dominating. ANZ is also the largest bank in New Zealand, where the legal entity became known as ANZ National Bank Limited in 2004 and where it operates two brands, ANZ and the National Bank of New Zealand.
ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over 39 years, since ANZ opened its first office in Japan. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.
In addition to operations throughout Australia and New Zealand, ANZ also extends to twenty-five other nations.
ANZ was named the most sustainable bank globally in the 2008 Dow Jones Sustainability Index making it the 2nd year in a row ANZ has been granted the title. In 2007 the title was shared with another Australian bank, Westpac, which had held the title for the previous five years.
History
2009:
- 25 September 2009 Announced it will buy out ING Group's 51% stake of the JV, ING Australia giving ANZ 100% control of ING Australia.
- 12 November 2009 ANZ opens new ANZ Centre headquarters in Docklands, Melbourne
- 1 December 2009 ANZ officially gain full ownership of ING Australia.
2010:
- November 2010, ING Australia renamed OnePath
- ANZ acquires RBS (Royal Bank of Scotland)'s interests in Hong Kong, Taiwan, Singapore and Indonesia, which were part of and traded as ABN-AMRO prior to RBS' acquisition of the Dutch bank in 2009.
Organisational structure
Australia
Australia
- Retail Products
- Retail Distribution
- Commercial Banking
- Wealth (including ETrade in Australia and OnePath)
New Zealand
- ANZ National Bank Limited
- ANZ New Zealand
- The National Bank of New Zealand
- UDC Finance
- Eftpos New Zealand
- Bonus Bonds
- Direct Broking - Share trading
- ING Group New Zealand
Institutional Banking
- Institutional Banking
- Corporate Finance
- Markets
- Working Capital
- Corporate Banking
- Economics@ANZ
Asia and Pacific
- International Partnerships
Asia-Pacific
ANZ is one of the leading Australian banks in the Asia-Pacific region. It has been aggressive in its expansion into the emerging markets of China, Vietnam and Indonesia. ANZ is also a leading bank in New Zealand as well as several Pacific Island Nation where it competes in many markets with fellow Australian bank, Westpac. ANZ's arm in New Zealand is operated through a subsidiary company ANZ National Bank.
In March 2005, it formed a strategic alliance with Vietnam's Sacombank involving an acquisition of 10% of Sacombank’s share capital. As part of the strategic alliance, ANZ will provide technical assistance in the areas of risk management and retail and small business banking.
In August, ANZ purchased RBS's retail units in Taiwan, Singapore, Indonesia and Hong Kong, as well as RBS's institutional banking businesses in Taiwan, the Philippines and Vietnam. It was purchased for the price of A$687 million.
ANZ is one of the leading Australian banks in the Asia-Pacific region. It has been aggressive in its expansion into the emerging markets of China, Vietnam and Indonesia. ANZ is also a leading bank in New Zealand as well as several Pacific Island Nation where it competes in many markets with fellow Australian bank, Westpac. ANZ's arm in New Zealand is operated through a subsidiary company ANZ National Bank.
In March 2005, it formed a strategic alliance with Vietnam's Sacombank involving an acquisition of 10% of Sacombank’s share capital. As part of the strategic alliance, ANZ will provide technical assistance in the areas of risk management and retail and small business banking.
In August, ANZ purchased RBS's retail units in Taiwan, Singapore, Indonesia and Hong Kong, as well as RBS's institutional banking businesses in Taiwan, the Philippines and Vietnam. It was purchased for the price of A$687 million.
Cultures and Values:
ANZ operates internationally across 28 countries. ANZ offers significant career growth & development opportunities. ANZ offers competitive remuneration and benefits. ANZ promotes work/life balance. ANZ is recognised as a fun place to work. ANZ values and rewards forward thinking individuals and innovation.
ANZ operates internationally across 28 countries. ANZ offers significant career growth & development opportunities. ANZ offers competitive remuneration and benefits. ANZ promotes work/life balance. ANZ is recognised as a fun place to work. ANZ values and rewards forward thinking individuals and innovation.
Jobs at ANZ Panin Bank (Indonesia)
ANZ is accelerating the growth of its business in Asia. ANZ realizes that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and opportunity great opportunities that will enable the best in market to thrive as part of our diverse team.
Credit Fulfilment Supervisor - Surabaya (Jawa Timur)
Responsibilities:
The supervisor will be in charge of preparing offering letter for the parties, accompanying the signing ceremony, monitoring the original document from Notary and reporting to management for the current status as of per customer. You will prepare the offering letter for the customer, the other bank (for take over facility), check the completeness of documentation of Mortgage Loan before, during and after the signing ceremony. Once this is completed, you will confirm to the parties concerned about insurance, notary, and the other bank (for take over facility) the debtor on the credit facility until the signing ceremony held.
Requirements:
To apply, you should possess supervisory skills and experience in processing mortgage legal.
Responsibilities:
The supervisor will be in charge of preparing offering letter for the parties, accompanying the signing ceremony, monitoring the original document from Notary and reporting to management for the current status as of per customer. You will prepare the offering letter for the customer, the other bank (for take over facility), check the completeness of documentation of Mortgage Loan before, during and after the signing ceremony. Once this is completed, you will confirm to the parties concerned about insurance, notary, and the other bank (for take over facility) the debtor on the credit facility until the signing ceremony held.
Requirements:
To apply, you should possess supervisory skills and experience in processing mortgage legal.
Closing Date:12-11-11
Team Leader/Director - Multi National Corporate - Jakarta Raya
Responsibilities:
The primary responsibility of the role holder is to retain and grow existing Multi National Corporate (MNC) customer base to sustain and increase profitability. This can be achieved by retaining profitable existing customers by consistently meeting or exceeding customer expectations through superior customer service and pro-actively developing and maintaining a detailed understanding of customers' business and financial services needs.
The candidate will develop and execute account strategies that identify target and realise new share of wallet opportunities through provision of new products and services and also increase overall customer profitability by managing price realisation and cost to serve. You will include a structured call and care program for customers where appropriate and work towards acquiring new to bank customers through disciplined client selection and strategic prospecting in conjunction with in-country product partners and regional Relationship Teams
Requirements:
This role will require candidates with 10 years of proven performance in Relationship Management and cross border deal execution, a clear understanding and successful track record of managing Multi National Corporate relationships. Good knowledge of sales and marketing principles, good analytical skills and interpersonal skills will be imperative. The ability to communicate verbally in an articulate manner will play a key role in bringing success. Tertiary qualifications in Banking/Finance/Marketing will be preferred.
Responsibilities:
The primary responsibility of the role holder is to retain and grow existing Multi National Corporate (MNC) customer base to sustain and increase profitability. This can be achieved by retaining profitable existing customers by consistently meeting or exceeding customer expectations through superior customer service and pro-actively developing and maintaining a detailed understanding of customers' business and financial services needs.
The candidate will develop and execute account strategies that identify target and realise new share of wallet opportunities through provision of new products and services and also increase overall customer profitability by managing price realisation and cost to serve. You will include a structured call and care program for customers where appropriate and work towards acquiring new to bank customers through disciplined client selection and strategic prospecting in conjunction with in-country product partners and regional Relationship Teams
Requirements:
This role will require candidates with 10 years of proven performance in Relationship Management and cross border deal execution, a clear understanding and successful track record of managing Multi National Corporate relationships. Good knowledge of sales and marketing principles, good analytical skills and interpersonal skills will be imperative. The ability to communicate verbally in an articulate manner will play a key role in bringing success. Tertiary qualifications in Banking/Finance/Marketing will be preferred.
Closing Date:24-11-11
Call Centre Team Leader - Jakarta Raya
Call Centre Team Leader will have imperative role in managing and directing the daily activities of call centre agents. You will act as an information source and answer your agent’s questions, assigning tasks, following up and giving instructions as needed. You will also conduct performance measurement, monitoring, and evaluation of all agents to improve efficiency and quality of service.
This role will require your dedication to deliver excellent service to customers through your team.
This position reports to Call Centre Supervisor and will be placed under Agency. The working location will be at Metro Pondok Indah.
Requirements:
Call Centre Team Leader will have imperative role in managing and directing the daily activities of call centre agents. You will act as an information source and answer your agent’s questions, assigning tasks, following up and giving instructions as needed. You will also conduct performance measurement, monitoring, and evaluation of all agents to improve efficiency and quality of service.
This role will require your dedication to deliver excellent service to customers through your team.
This position reports to Call Centre Supervisor and will be placed under Agency. The working location will be at Metro Pondok Indah.
Requirements:
- Minimum Bachelor degree in any background with minimum GPA 3.00
- proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in supervising a team within call center environment or other service industry and knowledge in call centre telephony and technology.
- Relevant product knowledge
- Strong leadership and communication skills
- Excellent interpersonal and analytical skills
- Service oriented mentality
- Possess strong team leadership, coaching, and motivational skills
Key Competencies :
- Good to advanced verbal and written communication skills in both
- English and Bahasa
- Listening skills
- Decision making
- Customer service orientation
- Organizational skills
- Attention to detail
- Initiative
- Judgement
- Adaptability
- Team building
- Stress tolerance
- Resilience
- Performance measurement
- Analytical skills
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Closing Date:25-11-11
Business Partnership Support Officer - Jakarta Raya
Responsibilities:
The successful incumbent will be responsible for developing and maintaining strategic partnership for various projects. The role holder will have to work closely with Portfolio and Sales team to create tactical promo for Bill payment/Top up that will boost sales volumes. Renegotiation with existing partners to find better deal for ANZ are vital for this role.
Requirements:
To apply for this role, Candidate should possess both business and technical expertise, has at least 1 year of working experience in Banking/Telecommunication industry and consider him/herself as fast learner and capable of multitasking.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Responsibilities:
The successful incumbent will be responsible for developing and maintaining strategic partnership for various projects. The role holder will have to work closely with Portfolio and Sales team to create tactical promo for Bill payment/Top up that will boost sales volumes. Renegotiation with existing partners to find better deal for ANZ are vital for this role.
Requirements:
To apply for this role, Candidate should possess both business and technical expertise, has at least 1 year of working experience in Banking/Telecommunication industry and consider him/herself as fast learner and capable of multitasking.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Closing Date:27-11-11
Merchant Relationship Supervisor - Jakarta Raya
Responsibilities:
The successful candidate should maintain continuous relationship building with the ANZ spot partners and build awareness through strong communication and exposure. Providing and monitoring merchant support kits and seamless renewal process with existing merchants is important for this role.
Requirements:
To apply for this role, you should have solid understanding and knowledge of cards industry with established network ad supplier awareness. Candidates with experience in motivating competitive and diverse team will be highly regarded. The ideal candidate should possess consumer product marketing experience ideally within the card market in Indonesia. A bachelor degree qualification in Marketing or other related field will be preferred
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Responsibilities:
The successful candidate should maintain continuous relationship building with the ANZ spot partners and build awareness through strong communication and exposure. Providing and monitoring merchant support kits and seamless renewal process with existing merchants is important for this role.
Requirements:
To apply for this role, you should have solid understanding and knowledge of cards industry with established network ad supplier awareness. Candidates with experience in motivating competitive and diverse team will be highly regarded. The ideal candidate should possess consumer product marketing experience ideally within the card market in Indonesia. A bachelor degree qualification in Marketing or other related field will be preferred
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Closing Date:27-11-11
Operations Support and Project Officer - Jakarta Raya
Responsibilities:
The role holder will assist the end user for solution whenever any issue raised (related Core Banking application) and extract data from Core Banking System using SQL Developer application (related Core Banking application). The serving will assist in the training/communications delivery for the end user (related Core Banking application).
You will support the regional project enhancement/improvement for initiation, testing and implementation (related Core Banking application). Additional assistance in the In-country Operation project enhancement/improvement for initiation, testing, and implementation (related Core Banking application) will also be required.
Requirements:
Fresh graduates or candidates familiar with SQL system are welcome to apply for this role. Candidates with a Bachelor's degree in Information Technology will be preferred.
Responsibilities:
The role holder will assist the end user for solution whenever any issue raised (related Core Banking application) and extract data from Core Banking System using SQL Developer application (related Core Banking application). The serving will assist in the training/communications delivery for the end user (related Core Banking application).
You will support the regional project enhancement/improvement for initiation, testing and implementation (related Core Banking application). Additional assistance in the In-country Operation project enhancement/improvement for initiation, testing, and implementation (related Core Banking application) will also be required.
Requirements:
Fresh graduates or candidates familiar with SQL system are welcome to apply for this role. Candidates with a Bachelor's degree in Information Technology will be preferred.
Closing Date:3-12-11
Cards Risk Analytics Manager - Jakarta Raya
Responsibilities:
The Cards Risk Analytics Manager will be accountable for risk segmentation, loss forecasting and scoring to optimize risk return dynamics, thereby ensuring MIS-based decision culture and optimal usage of scorecard, as well as development, implementation, and calibration of new scorecard.
You will develop and maintain a robust credit loss forecast and manage risk strategies in TRIAD (as one of main risk decision tools). This will also ensure smooth implementation of new tools, strategy and system as appropriate. Delivering accurate output/service will support risk containment initiatives and optimized risk return decisions.
Requirements:
An excellent presenter and communicator with experience in a similar role or a portfolio analyses related role will be perfect. Good analytical skills and the ability to think innovatively coupled with good financial analysis knowledge will also be required.
Responsibilities:
The Cards Risk Analytics Manager will be accountable for risk segmentation, loss forecasting and scoring to optimize risk return dynamics, thereby ensuring MIS-based decision culture and optimal usage of scorecard, as well as development, implementation, and calibration of new scorecard.
You will develop and maintain a robust credit loss forecast and manage risk strategies in TRIAD (as one of main risk decision tools). This will also ensure smooth implementation of new tools, strategy and system as appropriate. Delivering accurate output/service will support risk containment initiatives and optimized risk return decisions.
Requirements:
An excellent presenter and communicator with experience in a similar role or a portfolio analyses related role will be perfect. Good analytical skills and the ability to think innovatively coupled with good financial analysis knowledge will also be required.
Closing Date:3-12-11
Call Centre Officer - Jakarta Raya
Call Centre Officer will play a major role in providing an interface between the customers and the company. The ability to project a professional company image through phone/email interaction with clients while establishing a good rapport. Providing information in response to inquiries about services, and the ability to handle and resolve complaints and conflicts. S/he must have a good sense of customer care in order to find the best way of effectively resolving claims, for the benefit of both the company and the client.
This position reports to Call Centre Team Leader and will be placed under Agency. The working location will be at Metro Pondok Indah.
Call Centre Officer will play a major role in providing an interface between the customers and the company. The ability to project a professional company image through phone/email interaction with clients while establishing a good rapport. Providing information in response to inquiries about services, and the ability to handle and resolve complaints and conflicts. S/he must have a good sense of customer care in order to find the best way of effectively resolving claims, for the benefit of both the company and the client.
This position reports to Call Centre Team Leader and will be placed under Agency. The working location will be at Metro Pondok Indah.
Requirements:
Education and Experience
Education and Experience
- Minimum D3 graduates in any background
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center environment or other service industry and knowledge in call centre telephony and technology will be an advantage
- Good data entry/keyboard skills
- Knowledge of administration and clerical processes
- Relevant product knowledge
Key Competencies
- Good to advanced verbal and written communication skills in both English and Bahasa
- Listening skills
- Problem analysis
- Problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Initiative
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Closing Date:4-12-11
How to Apply ?
If you are an interested candidate who meet all the competencies required above, please apply through the link
Due to Indonesia's current legislative requirements, this role is only open to Indonesian nationals.
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