Hotel Indonesia Kempinski Jakarta Job Vacancies

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Hotel Indonesia Kempinski Jakarta Job Vacancies

Kempinski Hotels S.A. is a luxury hotel group. Kempinski Hotels, the trading name for Kempinski Hotels S.A., is an independent Swiss delisted S.A., which is involved in a number of luxury hotel and hospitality related businesses, including conference, catering and hotel supplies.

Kempinski Hotels now owns and runs an international portfolio of 62 hotels. A further 43 hotels are either under final development or construction in Europe, the Middle East, Africa, Asia. Today, Kempinski is majority owned by the Crown Property Bureau of Thailand. Kempinski is also a Member of the Global Hotel Alliance with currently comprises Anantara Hotels & Resorts, First Hotels, Doyle Collection, Kempinski, Leela, Lungarno Collection, Marco Polo, Mirvac Hotels & Resorts, Mokara Hotels & Spas, Omni Hotels & Resorts, Pan Pacific, PARKROYAL Hotels & Resorts, Shaza Hotels and Tivoli Hotels & Resorts encompassing nearly 300 luxury hotels with over 65,000 rooms in 51 different countries. The CEO of Kempinski, Reto Witwer, is a Swiss National (2008).

Kempinski - our prestigious heritage shapes our bright future
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Today, we are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it’s something as life-changing as a wedding celebration, where our attention to detail and superlative service mean that your special day goes without a hitch. Or perhaps it’s as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

Awards
Each year, renowned magazines and travel associations select the best hotels in the world, distinguishing them with awards for excellence in areas such as hospitality, gastronomy or spa & wellness. Kempinski Hotels is proud to be recipient of many of these awards.

Kempinski Hotels
"Service Champion 2011" - named by Service Value GmbH and Frankfurt Goethe University, after a survey with nearly one million consumers (Germany)

"Best Service Provider 2011" - awarded by Best Brands (Germany)
"Beste Hotelgesellschaften" (2nd place) - awarded by Business Traveller (Germany)

Kempinski Hotel Dukes' Palace Bruges
"Certificate of Excellence 2011" - awarded by Trip Advisor

Kempinski Hotel Zografski Sofia
"Certificate of Excellence 2011" - awarded by Trip Advisor

Kempinski Hotel River Park Bratislava
"Best New Business Hotel in Europe 2011" (shortlisted) - awarded by Wallpaper*

Kempinski Hotel Hybernská Prague
"Best Palace Hotels/Live like a King 2011" (5th) - awarded by Trip Advisor
"Acknowledgement award 2011" - by Hotel & Tourism Summit in Ostrava, Czech Republic, recognising Kempinski's efforst in People & Talent Management

Kempinski Hotel Huizhou
"Best New Opening Hotel 2011" - awarded by China International Tourism Expo

Kempinski Hotel Soma Bay
"Travelers' Choice Award 2011" - awarded by Trip Advisor, in the categories Luxury Hotel in Africa (4th place) and Hotel in Soma Bay (1st place)

and many more ..

Career Opportunies at Hotel Indonesia Kempinski (Location in Jakarta)

Our success relies on our worldwide team of professional, well-trained and dedicated employees.

It is our people who make the difference and provide a genuinely caring service to our guests, and why our guests keep returning to Kempinski properties.

The job positions that currently available at Hotel Indonesia Kempinski Jakarta :

Commis
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Food & Beverage

Hierarchy : Employee (Rank & File)
Start : as soon as possible

Chef De Partie
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Food & Beverage
Hierarchy : Employee (Rank & File)
Start : as soon as possible

Guest Relation Officer (Indonesian Nationality)

Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Rooms Division
Hierarchy : Employee (Rank & File)
Start : 01.12.2011

Profile :

SCOPE
The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with the Kempinski quality service standards. He/she is also acts as a representative of the hotel management and handles all guest relation matters brought to his/her attention to the satisfaction of the guest.

RESPONSIBILITIES

Has a complete knowledge of the Hotel including the geographical layout.
Knowledgeable about all VIPs in-house, Hotel functions and special events.
Greets VIP guests and escorts them to their rooms.
Interacts with all guests as well as individuals outside the Hotel.
Makes a courtesy call to in-house guests.
Inspects guest rooms daily, and insures that all in-house guests receive their daily amenities as per set standards.
Inspects arrival rooms of the day.
Prepares Welcome letters/amenities to all guests
During peak period, provides help and support to the Front Desk, Executive Floor and Concierge Desk with check-in, check out and handling guest requests
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
Look out for daily birthdays of in-house guests and ensures the delivery of birthday cards and cakes to their rooms.
Relieves Business Center and Front Desk employees when needed.
Update guest history profile.
Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them.
Performs related duties and special projects as assigned.
Analyze guests’ comments and complaints and produces weekly reports.
Informs management of special events, functions, and problems.
Keeps a logbook with all VIP arrivals and requests.
Ensure that rooms are assigned according to the reservation & as per guest’s requests.
Implements & controls the policies & regulations related to staff health & safety, Grooming, service and hygiene.
Attends & participates in daily briefings as scheduled.
Ensures that the previous day’s cancellations or no-show courtesies are removed from rooms.
Prepares a list of guests’ birthdays. For in-house guests, sends a cake and a card signed by everyone, while for guest abroad, sends a birthday card signed by everyone.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To understand and strictly adhere to the Hotel’s Employee rules & regulations.
To report for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties as assigned to him/her by management.
Possesses a working knowledge of the room reservation procedures and takes reservations and cancellations if required.
Maintains the neatness of his/her working area.

REQUIREMENTS

Equivalent of a College Diploma in Hospitality Management
Operational knowledge of front desk operations
Knowledge of tourist and business related information
Knowledge of hotel products and services
Knowledge of VIP welcoming protocol'
Fluency in local language
Fluency in English
Fluency in a third language preferable
Proficiency in Microsoft Office software: Word
Proficiency in Fidelio

Front Desk Agent (Indonesian Nationality)
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Rooms Division
Hierarchy : Employee (Rank & File)
Start : as soon as possible

Profile
SCOPE
The incumbent in this position is responsible for checking–in and checking-out our guests in a friendly and caring manner according to the Kempinski procedures and standards. At all times, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel

RESPONSIBILITIES

Checks in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Kempinski Hotel procedures and standards.
Upon check-in, registers guest. Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers. Invites bellman to escort guest to the room.
Upon check out, processes the guest check-out procedures. Receives payment from guest. Settles the guest account and gives him/her a copy of the invoice.
Handles all front office cashier’s transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures. At the end of shift, balances his/her cash float.
Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.
Keeps himself/herself informed of product and service knowledge as well as the hotel’s daily and meeting activities.
Possesses a working knowledge of the room reservation procedures and takes reservations and cancellations if required.
Maintains the neatness of his/her working area.Hotelier School Background

REQUIREMENTS

Has an experiences to Operate Fidelio and/or Opera system
Has good willingness to serve others
Good in Human Relations skill
Attractive personality
Good command in English
Minimum of the equivalent of High School Graduate. Preferably a College Degree in Hotel Management or other business related field.

Outlet Cashier (Indonesian Nationality)
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Finance & Controlling
Hierarchy : Employee (Rank & File)
Start : 01.12.2011

Profile
SCOPE
The incumbent in this position is responsible to keep the property’s funds at all time recoverable, accountable and transparent.

RESPONSIBILITIES

To supervise and assist finance technicians, barmen, waiters and receptionists (only for cashiering function).
To fulfill thoroughly the company’s policies regarding cash handling.
To co-ordinate with Credit Manager and Income Auditor for any queries/discrepancies.
To ensure that all clerks, barmen, waiters and receptionists close their shift and that the cash collection is forwarded to safe deposit for General Cashier’s collection according to the company’s policies and procedures.
To verify foreign currency received and deposit it to the bank.
To verify foreign exchange rates in Fidelio.
To register all cash and bank movements on a daily basis.
Daily banking (Cash deposit, arrange Demand Draft or Telex Transfer, open bank accounts for Employees).

REQUIREMENTS

Diploma in Accounting of college level
Accountancy Education Background
Has good in attention to detail
Assertive and good in human resltions skill
Age between 22 - 30 years old

Credit Officer (Indonesian Nationality)
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Finance & Controlling
Hierarchy : Employee (Rank & File)
Start : 01.12.2011

Profile
SCOPE
The incumbent in this position is responsible to monitor and control all accounts to ensure that the credit policies are adhered to and that invoices, credit cards and payments are processed correctly within the given time frame. In addition, this position is responsible to ensure that all daily transfers are approved credit customers and to balance City Ledger with General Ledger and report statistical figure to Kempinski Management.

RESPONSIBILITIES

To know and observe the credit policies of Kempinski LLC and to assist in establishing and compiling legible and defined credit procedures for all positions in the department.
Conducts credit investigation to determine the credit worthiness of the customers by talking to other credit managers and accounts receivables staff or investigate with other establishments (e.g. DECOL Debt collection Agency, Banks, etc.). Depending on the results of the investigation, recommends the credit or extension.
Reviews daily the “High Account Listing” (In-House Guests) to ensure that in-house guests’ balances do not exceed the credit limit as established and takes appropriate actions.
To maintain a complete record for each Customer Containing all documentations related to the credit research.
To update approved credit customers in Fidelio and SCALA.
Contacts delinquent accounts and tries to collect money in the shortest delay possible by establishing a payment schedule bearing in mind the importance of maintaining a good relationship with the customers. Recommends if an account should be written off.

REQUIREMENTS

Knowledge of Credit laws and regulations
Knowledge of cashier and account receivables operations
Diploma in Accounting of College Level
Good analytical and trouble-shooting skills
Good in attention to detail

Sous Chef
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Food & Beverage
Hierarchy : Middle Management
Start : as soon as possible

HYGIENE MANAGER (Indonesian Nationality)
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Food & Beverage
Hierarchy : Middle Management
Start : as soon as possible

Profile

Several years experience in similar position in either hotel industry or food production industry.
Needs to be aware and trained on the newest policies and procedures about International Food Hygiene and Food Safety Standards.
Can be former Chief Steward of 5* international hotel chain who has implemented FSMS or HACCP program.
Has good competencies to training others
Good communication skills
Needs to be able to work on his own but also with staff on instructions on the implementation of P&P on a daily base
Good command of English
Good computer skills

Sales Manager (Indonesian Nationality)
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Sales & Marketing
Hierarchy : Middle Management
Start : as soon as possible

Profile
SCOPE
The incumbent in the position is responsible for managing the CORP Market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the CORP Market

RESPONSIBILITIES

Maintains good relations and solicits daily room night production of groups and conference business from the existing CORP accounts in order to meet sales targets.
Organizes VIP’s arrivals, welcomes and provides them with assistance during their stay upon needs according to the Kempinski standards and in order to meet guest satisfaction.
Plans sales activities by identifying potential customers, organizing sales calls and sales blitz to develop new business.
Negotiates new contracts and renewals in order to meet sales targets.
Coordinates with Front Office, Banqueting and Food & Beverage Department all specific guest requirements from CORP Markets.
Prepares a monthly sales activities report on the CORP Market, including companies and tour & travel agents.
Achieve monthly budget goals and new business targets.
Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, Reservations etc.
Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
Handle complaints and pass to Assistant Director of Sales.
Follow-up leads provided by Global Sales Offices.
Research and present lost business reports at the Monthly Sales Meetings.
Provide Assistant Director of Sales with weekly sales report.
Attend various trade shows, functions as when required.
Maintain familiarity with analyze the competition from other hotels which will be designated.
Contribute to overall market plan.
Participate in training programs.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
To understand and strictly adhere to the Rules & Regulations established in the Employees

REQUIREMENTS

High School Diploma, Hotel Apprenticeship, Higher College Education
2 years experience in a Sales position, preferably from an international 5 star hotel
Negotiation Skills
Selling Skills
Patient & friendly
Proficiency in Microsoft Office software: Word, Excel
Knowledge of Fidelio/Opera
Good motivational leadership skill
Able to work under pressure
Good human relations skills
Has good in English both oral and written

Director of Engineering
Location : Hotel Indonesia Kempinski Jakarta (Indonesia)
Department : Engineering
Hierarchy : Top Management
Start : as soon as possible

How to Apply ?

Please apply to the address below

recruitment.jakarta@kempinski.com

( Note : For further inquiry, please use this information below )

Hotel Indonesia Kempinski Jakarta
JL MH Thamrin No 1.
10310 Jakarta · Indonesia
Telephone:
+62 21 23583800
Fax:
+62 21 23583809

Contact Person : Made Suwenten

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